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General Terms and Conditions of sale

Reservation of accommodation or pitches for tourism by individuals

 

Details of the Provider :

Sas camping Bellevue registered in the trade register of Lisieux 381046820

Route de dives 14640 Villers sur Mer

Tel : 0231870521

mail :contact@camping-bellevue.com

site : www.camping-bellevue.com

 

DEFINITIONS :

ORDER or RESERVATION or RENTAL: Purchase of Services.

 

SERVICES: seasonal rental of accommodation or bare pitches « tourism ».

ACCOMMODATION: Tent, caravan, mobile leisure home and light leisure home.

 

 

ARTICLE 1 – SCOPE OF APPLICATION

 

These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Bellevue campsite, operated by sas camping Bellevue to non-professional customers (« The Customers » or « the Customer »), on its website www.camping-bellevue.com or by telephone, post or electronic mail (e-mails), or in a place where the Provider markets the Services. They do not apply to the rental of pitches intended for mobile leisure homes (mobile homes) which are covered by a « leisure » contract.

 

The main characteristics of the Services are presented on the website or on a written medium – paper or electronic – in the event of a reservation by a means other than a remote order.

 

The Client is obliged to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Client.

 

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other marketing channels for the Services.

 

These General Terms and Conditions of Sale are accessible at any time on the Website and shall prevail, if necessary, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the Website or communicated by the Service Provider at the date the Customer places the Order.

 

In the absence of proof to the contrary, the data recorded in the Service Provider’s computer system shall constitute proof of all transactions entered into with the Customer.

 

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Client has the right to access, rectify and oppose all personal data at any time, if the processing is not essential to the execution of the order and the stay as well as their consequences, by writing, by mail and proving his/her identity, to :

 

Camping Bellevue – route de dives-14640 Villers sur Mer

 

The Client declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the box provided for this purpose prior to the implementation of the online Order procedure, as well as the general terms and conditions of use of the website www.camping-bellevue.com, or, in the case of off-line reservations, by any other appropriate means.

 

 

ARTICLE 2 – RESERVATIONS

 

The Customer selects on the website or fills in any document sent by the Provider the services he/she wishes to order, according to the following procedure:

 

For Rentals

 

On our website or on a paper rental contract: a deposit of 30% is required at the time of ordering if it is more than 30 days before arrival

 

The total amount must be paid 30 days before arrival. The number of people registered on the contract and their identity cannot change. You must not exceed the number of people allowed in the accommodation.

 

Animals are strictly forbidden in the rentals

 

For the pitches:

 

On our website or paper rental contract: a deposit of 30% is required at the time of order if it is more than 30 days before arrival

 

It is the Client’s responsibility to check the accuracy of the Order and to inform the Provider immediately of any error. The Order shall only be deemed final after the Provider has sent the Client confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event of a booking directly at the premises where the Provider markets the Services.

 

Any Order placed on the www.camping-bellevue.com website constitutes the formation of a contract between the Client and the Provider.

 

All Orders are personal and may not be transferred under any circumstances.

ARTICLE 3 – PRICES

 

The Services offered by the Service Provider are provided at the prices in force on the website www.camping-bellevue.com or on any information medium of the Service Provider, at the time the Customer places the order. Prices are expressed in Euros.

 

The prices take into account any discounts that may be granted by the Provider on the website www.camping-bellevue.com or on any information or communication medium.

 

These prices are firm and non-revisable during their period of validity, as indicated on the website www.camping-bellevue.com, in the e-mail or in the written proposal sent to the Client. After this period of validity, the offer is void and the Provider is no longer bound by the prices.

 

Prices do not include processing and administration costs, which are invoiced in addition, under the conditions indicated on the website www.camping-bellevue.com or in the information (mail, e-mail, etc.) communicated to the Customer beforehand, and calculated before the Order is placed.

 

The payment requested from the Customer shall correspond to the total amount of the purchase, including these costs.

 

An invoice shall be drawn up by the Seller and given to the Customer at the latest when the balance of the price is paid.

 

3.1. TOURIST TAX

 

The tourist tax, collected on behalf of the municipality, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It must be paid when paying for the Service and appears separately on the invoice.

 

 

ARTICLE 4 – PAYMENT CONDITIONS

 

4.1. PAYMENT IN ADVANCE

 

The sums paid in advance are advance payments. They constitute an advance on the total price due by the Client.

 

A deposit corresponding to 30% of the total price for the provision of the Services ordered is required when the Client places the order. It must be paid on receipt of the final rental contract and attached to the copy to be returned. It will be deducted from the total amount of the order.

 

It cannot be reimbursed by the Provider due to a cancellation by the Client.

 

 

The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental)

 

For pitches, the balance must be paid on the day of arrival.

 

4.2. PAYMENTS

 

Payments made by the Client will only be considered as final once the amounts due have been collected by the Provider.

 

In the event of late payment and payment of the amounts due by the Client after the deadline set out above, or after the payment date shown on the invoice sent to the Client, late payment penalties calculated at the rate of 5% of the amount including VAT of the price of the provision of the Services, shall be automatically and automatically due to the Provider, without any formality or prior notice.

 

Late payment shall result in the immediate payment of all sums due by the Client, without prejudice to any other action that the Service Provider may take against the Client in this respect.

 

4.3. FAILURE TO COMPLY WITH PAYMENT TERMS

 

In addition, the Service Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.

 

 

ARTICLE 5 – PROVISION OF SERVICES

 

5.1. PROVISION AND USE OF SERVICES

 

The accommodation or pitch may be occupied from 2 p.m. on the day of arrival and must be vacated by 10 a.m. at the latest on the day of departure for rentals and 11 a.m. for pitches

 

The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of the rental) for mobile homes on the day of arrival for the pitches

 

The accommodation and pitches are designed for a specific number of occupants and cannot be occupied by a greater number of people under any circumstances.

 

The accommodation and pitches must be returned in the same state of cleanliness as on delivery. If this is not the case, the hirer will have to pay a fixed sum of 110 € for the cleaning. Any damage to the accommodation or its accessories will be repaired immediately at the tenant’s expense. The inventory at the end of the rental period must be exactly the same as at the beginning.

 

5.2. SECURITY DEPOSIT

 

For accommodation rentals, a security deposit of 500 € is required from the Client on the day the keys are handed over and is returned to him on the day the rental ends, after any deduction of the costs of restoration.

 

This deposit does not constitute a limit of liability.

 

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CLIENT

 

No reduction will be granted in the case of a late arrival, an early departure or a change in the number of persons (whether for the whole or part of the planned stay).

 

6.1. MODIFICATION

 

In the event of a change of dates or number of persons, the Provider will do its utmost to accept requests for a change of date within the limits of availability, without prejudice to any additional costs; in all cases, this is merely an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or of another date; an additional charge may be requested in such cases

 

Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.

 

6.2. INTERRUPTION

 

Early departure will not give rise to any refund from the Provider.

 

6.3. CANCELLATION

 

In the event of cancellation of the Reservation by the Client after its acceptance by the Provider, the deposit paid at the time of the Reservation, as defined in Article 4 – PAYMENT CONDITIONS of these General Terms and Conditions of Sale, shall be automatically acquired by the Provider as compensation and shall not give rise to any refund.

 

In all cases of cancellation, the processing and management fees (Article 3) shall be retained by the Provider.

 

6.4. CANCELLATION IN THE EVENT OF A PANDEMIC

 

6.4.1. In the event of the total or partial closure of the establishment during the dates of the booked stay (which is considered to be a total or partial ban on the reception of the public, insofar as the Client is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Client for the booking of the stay will be reimbursed within 18 months.

 

However, the Provider shall not be liable for any additional compensation beyond this refund of the sums already paid for the booking of the holiday.

 

6.4.2. Notwithstanding the provisions of Article 6.3 CANCELLATION, any cancellation of the holiday duly justified by the fact that the Client is affected by COVID 19 (infection) or another infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would call into question his/her participation in the holiday on the planned dates, will be made without any compensation

 

We advise you to take out cancellation insurance: contact our service provider CAMPEZ COUVERT

 

Any processing and management fees as provided for in the general terms and conditions will be retained by the Service Provider.

 

In all cases, the Client must provide proof of the event making him/her eligible for this right to cancel.

 

6.4.3. Notwithstanding the provisions of Article  6.3 CANCELLATION, in the event that the Client is forced to cancel the entire stay due to government measures that do not allow participants to travel (general or local confinement, ban on travel, closure of borders), even though the campsite is able to fulfil its obligation and welcome Clients, the Provider will issue a credit note for a maximum of 18 months.

 

6.4.4 – If the Client takes out specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance indemnities received by the Client will be deducted from the amount of the credit note referred to in Articles 6.4.2 or 6.4.3.

 

ARTICLE 7 – OBLIGATIONS OF THE CLIENT

 

7.1. CIVIL LIABILITY INSURANCE

 

The Client accommodated on a pitch or in an accommodation must be insured for civil liability.

 

A certificate of insurance may be requested from the Client before the start of the service.

 

7.2. PETS

 

Pets are not accepted.

 

7.3. INTERNAL REGULATIONS

 

Internal regulations are displayed at the entrance to the establishment and at reception. The Client is obliged to read them and to respect them. They are available on request.

 

ARTICLE 8 – OBLIGATIONS OF THE PROVIDER – GUARANTEE

 

The Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any lack of conformity or latent defect, resulting from a design or production defect of the ordered Services.

 

In order to assert its rights, the Customer shall inform the Service Provider in writing of the existence of the defects or lack of conformity within a maximum of 2 hours from the delivery of the Services.

The Service Provider’s warranty is limited to the reimbursement of the Services actually paid by the Client. The Service Provider shall not be held responsible or liable for any delay or non-performance resulting from the occurrence of a force majeure event as usually recognised by French case law.

 

 

ARTICLE 9 – RIGHT OF WITHDRAWAL

 

Activities related to the organisation and sale of stays or excursions on a given date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the French Consumer Code.

 

ARTICLE 10 – PROTECTION OF PERSONAL DATA

 

The Service Provider, drafter of the present document, implements personal data processing which have as legal basis :

 

Either the legitimate interest pursued by the Service Provider when it pursues the following purposes

 

prospecting

the management of the relationship with its customers and prospects,

 

the organisation of, registration for and invitation to the Provider’s events,

the processing, execution, prospecting, production, management and follow-up of clients’ requests and files,

 

the drafting of documents on behalf of its clients.

 

Or compliance with legal and regulatory obligations when it implements processing for the purpose of :

 

the prevention of money laundering and terrorist financing and the fight against corruption,

invoicing,

 

accounting.

 

The Service Provider only keeps data for the time necessary for the operations for which they were collected and in compliance with the regulations in force.

 

In this respect, client data is kept for the duration of the contractual relationship plus 3 years for the purposes of promotion and prospecting, without prejudice to the retention obligations or limitation periods.

 

With regard to the prevention of money laundering and the financing of terrorism, the data is kept for 5 years after the end of the relationship with the Service Provider. As regards accounting, it is kept for 10 years from the end of the accounting period.

 

The data of prospective customers is kept for a period of 3 years if no participation or registration to the Provider’s events has taken place.

 

The data processed is intended for authorised persons of the Service Provider.

 

Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, question, limit, portability and delete data concerning them.

 

The persons concerned by the processing operations implemented also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.

 

 

They also have the right to define general and specific directives defining the way in which they intend to exercise the above-mentioned rights after their death

by e-mail to the following address: contact@camping-bellevue.com

or by post to the following address: sas camping Bellevue- route de Dives 14640 Villers sur Mer with a copy of a signed identity document.

 

The persons concerned have the right to lodge a complaint with the CNIL.

 

ARTICLE 11 – INTELLECTUAL PROPERTY

 

The content of the website www.camping-bellevue.com is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.

 

Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.

 

In addition, the Service Provider retains all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Client) for the purpose of providing the Services to the Client. The Customer shall not reproduce or use such studies, drawings, models, prototypes, etc. without the express prior written consent of the Service Provider, which may be subject to a financial consideration.

 

The same applies to names, logos or, more generally, any graphic representation or text belonging to the Service Provider or used and distributed by it.

 

ARTICLE 12 – APPLICABLE LAW – LANGUAGE

 

These General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.

The present General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

 

ARTICLE 13 – DISPUTES

 

All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale could give rise, concerning both their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of common law.

 

The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method.

 

In particular, he may have recourse free of charge to the following Consumer Mediator:

 

The contact details of the Consumer Ombudsman that the customer can contact are as follows:

The proposed « consumer law » mediator is « CM2C ».

This mediation system can be reached electronically: https://cm2c.net or by post: CM2C – 14 rue Saint Jean 75017 PARIS.

This contract is governed solely by French law.

 

ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE

 

The Customer acknowledges that, prior to placing the Order, he/she has been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information and details referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the Order of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in the open-air sector and in particular

the essential characteristics of the Services, taking into account the communication medium used and the Services concerned the price of the Services and related costs;

 

information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;

 

information relating to legal and contractual guarantees and their implementation procedures; the functionalities of the digital content and, where applicable, its interoperability;

 

the possibility of resorting to conventional mediation in the event of a dispute;

 

information on termination and other important contractual conditions.

 

The fact that a natural person (or legal entity) places an order on the website www.camping-bellevue.com implies full acceptance of these General Terms and Conditions of Sale, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document which would be unenforceable against the Service Provider.

 

 

The contact details of the Consumer Ombudsman that the Customer may refer to are as follows:

The proposed « consumer law » mediator is « CM2C ».

This mediation system can be reached electronically at https://cm2c.net or by post at CM2C – 14 rue Saint Jean 75017 PARIS.

This contract is governed solely by French law.

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